Refund and Cancellation Policy

This refund and cancellation policy outlines how you can cancel or seek a refund for a product / service that you have purchased through the Platform. Under this policy:

• Cancellations will only be considered if the request is made within 24 hours of placing the order. However, cancellation requests may not be entertained if the service execution has already started, or if the digital product has been downloaded or accessed.
• Inselligent does not accept cancellation requests for instant access digital products. However, a refund / replacement can be made if the user establishes that the content delivered is defective or corrupted.
• In case of technical issues or service discrepancies, please report to our customer service team. The request would be entertained once our team has checked and determined the root cause. This should be reported within 24 hours of service delivery. In case you feel that the service provided is not as per the agreed scope, you must bring it to the notice of our customer service within 24 hours of receiving the service. The customer service team after looking into your complaint will take an appropriate decision.
• In case of complaints regarding errors stemming from third-party tools or platforms used during the service delivery, please refer to their respective support channels.
• Once the refund is approved, the amount will be credited to the original payment method within 7-10 business days.